ROCC Service Terms

(effective 1 August 2025)
  1. ACCEPTANCE OF TERMS
    1. This ROCC Service Terms sets out the terms and conditions of your access to and use of ROCC service ("ROCC"). You, being the user of ROCC, acknowledge that you have read this ROCC Service Terms prior to your use of ROCC. By registering for ROCC, you accept and agree to be bound by the terms and conditions of this ROCC Service Terms, Privacy Policy, Membership Terms and Site Terms published on www.OnePort.com.
    2. We, OnePort Limited ("OnePort"), may amend this ROCC Service Terms any time by posting an updated version at www.OnePort.com. The updated version of this ROCC Service Terms shall take effect immediately upon posting. Each time you use the ROCC service you confirm that you agree to be bound by this as may be amended from time to time.
  2. REGISTRATION
    1. To use ROCC service, you must have a registered account with OnePort.
    2. ROCC service is added to your OnePort account. ROCC service facilitates a OnePort user to make payments to another.
    3. You are responsible for providing accurate registration information and for keeping your registration information up to date in the event of changes.
    4. You agree to provide all necessary information and render all reasonable assistance and cooperation that OnePort may require in order to complete the verification. The information you provide will be used to determine if you are eligible to begin and/or continue to use ROCC.
  3. MANAGING USERNAME AND PASSWORD
    1. You shall be solely responsible for: a) maintaining the confidentiality and security of your usernames and passwords; b) all transactions and activities that occur under your usernames and passwords; and c) any and all consequences of use or misuse of your usernames and passwords.
    2. You undertake to notify OnePort immediately of any unauthorized use of your OnePort account or your username or password or any other breach of security.
    3. You agree that all officers, employees, agents, representatives and others having access to your usernames and/or passwords shall be vested by you with the authority to use the ROCC and to legally bind you. You shall be responsible for all actions by current and former officers, employees, agents, representatives and others, regardless of whether authorized by you, that access the ROCC using your user names and passwords.
  4. ROCC SERVICE
    1. Payer: you grant Direct Debit Authorization to OnePort. Your instruction to process an approved payment request shall be deemed to be an absolute and irrevocable authorisation once your bank account is debited by the ROCC system and the debited amount is ready to be paid to the recipient designated by you.
    2. Recipient: ROCC service allows you to receive payments from OnePort users via OnePort and have those amounts transferred to your designated bank account.
  5. YOUR RESPONSIBILITIES
    1. You will use the ROCC service in good faith and in compliance with all applicable laws and regulations.
    2. You are responsible for providing accurate registration information and for keeping your registration information up to date in the event of changes. You shall be fully responsible for notifying OnePort of any change of your bank account details duly. If you do not do so, you may temporarily lose the ability to make or receive payments. You shall be fully responsible for any bank charges arising out of untimely notice.
    3. You shall bear any fees, charges or expenses which are imposed by your bank or our bank. OnePort reserves the right to invoice you at a later time for any fees, charges or expenses incurred which have not been invoiced.
    4. You shall be fully responsible for any losses arising from any disclosure of your usernames and passwords, except where such disclosure is caused by our gross negligence or wilful default.
    5. You are responsible for all transactions initiated and fees incurred by use of your ROCC. If other persons access your ROCC, we will treat this as if you have authorized such use and you will be responsible for any transactions and fees incurred by such use. You must notify us immediately of any unauthorized use of ROCC or any other breach of security regarding the ROCC of which you have knowledge.
    6. In connection with your use of the ROCC service, you must not:
      1. provide false, inaccurate or misleading information;
      2. breach this ROCC Service Terms, Privacy Policy, Membership Terms, and Site Terms published on www.OnePort.com, or violate any applicable laws and regulations.
    7. If we, in our sole discretion, believe that you may have engaged in the above restricted activities, we may take various actions, including but not limited to the following:
      1. suspending or restricting your access to ROCC service;
      2. terminating this agreement and refusing to provide the ROCC service to you; or
      3. taking legal action against you.
  6. FEES
    1. The service fee is HK$10 per ROCC transaction.
    2. OnePort reserves the right to impose or change fees for providing the ROCC service.
  7. PRIVACY
    1. We collect, hold, use, process and transfer your data in accordance with Privacy Policy published on www.OnePort.com. You acknowledge that you have read and consent to the Privacy Policy published on OnePort.com.
  8. LIMITATION OF SERVICE
    1. Notwithstanding any limitations described elsewhere in this ROCC Service Terms, OnePort may establish general practices and limits concerning use of the ROCC, including without limitation individual or aggregate payment request limits on the dollar amount or number of transactions during any specified time period(s).
    2. OnePort reserves the right to change, suspend or discontinue any aspect of the ROCC at any time, including hours of operation or availability of the ROCC or any features of the ROCC, without notice and without liability. OnePort also reserves the right to impose limits on certain features of the ROCC or restrict access to some or all of the ROCC service without notice and without liability. OnePort may decline to process any transaction without prior notice to you.
  9. INDEMNIFICATION
    1. You agree to indemnify OnePort and our employees, directors, officers, agents and representatives and to hold them harmless, from any and all losses, damages, actions, claims and liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, from (a) your misuse of the ROCC, (b) your breach of this ROCC Service Terms, (c) your breach of any agreement with a third party when you make a transaction through ROCC, or (d) your infringement of any legal right owned by or granted to any third party due to your disclosure of the third party's personal information or trade secret, or due to your use of the third party's intellectual property. OnePort reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with OnePort in asserting any available defenses.
  10. SUSPENSION OR BREAKDOWN OF SYSTEMS
    1. You agree that you will not hold OnePort liable if you are unable to use the ROCC, including but not limited to the following instances:
      1. System suspension or system interruption; or
      2. Failure in data transmission and system operations due to Force Majeure Event. For the avoidance of doubt, "Force Majeure Event" means an event that is not foreseeable, which includes, without limitation to, acts of god, fire, computer virus, defect in design of instrumental software, attack by hacker, change in laws or policies, major outages of a telecommunication carrier's network connections, interface incidents of partner banks and financial institutions, gateway incidents of mobile carriers, unexpected incidents resulting from changes in users' systems, unexpectedly large increases in traffic volume, and governmental authority intervention that results in the seizure or confiscation of platform or systems.
  11. DISCLAIMER AND LIMITATION OF LIABILITY
    1. You agree that all risks arising from your use of the ROCC will be borne by you.
    2. OnePort shall not be in any way liable for loss of data in transit between you, ROCC system, the Bank or any third party.
    3. OnePort makes no warranty regarding the ROCC supplied under this ROCC Service Terms, including but not limited to: a) the ROCC service will meet your requirements; b) the ROCC service will be uninterrupted, timely or error free; or c) any information obtained by you in connection with the service will meet your requirements.
    4. Except as expressly provided in this ROCC Service Terms and to the full extent permitted by law, the ROCC service are provided "as is", "as available" and "with all faults". All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded.
    5. To the full extent permitted by law, OnePort shall not be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from your use of or inability to use the ROCC service.
      1. Total Aggregate Liability to Payer
        In any event, OnePort's total aggregate liability to a payer under this ROCC Service Terms or in relation to the use of the ROCC shall be limited to refunding to the payer any sums which we have:-
        • received from the payer;
        • not yet transferred to the recipient(s); AND
        • not yet confirmed on ROCC platform to pay to the recipient(s).
      2. Total Aggregate Liability to Recipient
        In any event, OnePort's total aggregate liability to a recipient under this ROCC Service Terms or in relation to the use of the ROCC shall be limited to transferring to the recipient any sums which we have:-
        • received from the payer(s);
        • not yet transferred to the recipient; AND
        • confirmed on ROCC platform to pay to the recipient.
  12. ANTI-MONEY LAUNDERING AND ANTI TERRORIST FINANCING POLICY
    1. You are required to keep your accounts and contact information current at all times. Any account found to contain incorrect and/or outdated information may be suspended.
    2. It is the policy of OnePort to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the financing of terrorist or criminal activities. OnePort is committed to anti-money laundering compliance in accordance with applicable law and requires its directors, officers and employees to adhere to these standards in preventing the use of its services for money laundering purposes.
  13. CHOICE OF LAW
    1. This ROCC Service Terms shall be governed by the laws of Hong Kong without regard to conflict of law principles.
  14. GENERAL PROVISIONS
    1. If any provision of this ROCC Service Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall be enforced.
    2. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
    3. Any failure by OnePort to exercise any of our rights under this ROCC Service Terms shall not constitute a waiver of such right or a waiver with respect to subsequent or similar breach. A waiver shall be effective only if made in writing.
    4. The parties agree, and you hereby give your express consent in advance, that OnePort may, in its absolute discretion and upon notice to you, assign, transfer, novate and otherwise deal in any manner all or any part of the benefit of this ROCC Service Terms and any of the rights, remedies, powers, duties and obligations under this ROCC Service Terms to any of our affiliates or any successor in interest. OnePort may delegate certain of OnePort rights and responsibilities under this ROCC Service Terms to independent contractors or other third parties. You shall not assign, transfer, novate, or otherwise deal in any manner the benefit of this ROCC Service Terms or any of your rights, remedies, powers, duties, undertakings or obligations under this ROCC Service Terms without the prior written consent of OnePort.
    5. If there is any conflict between the English version and another language version of this ROCC Service Terms, the English version shall prevail.

Last updated: 2 July 2025