Video Learning

Shippers and forwarders can watch this video to learn how to nominate PSC for export containers on the eBCN platform.

Truckers Using eBCN Platform for PSC Nomination

Truckers can watch this video to learn how to nominate PSC for export containers on the eBCN platform.

eBCN Quick Start Guide for Truck Drivers

eBCN Quick Start Guide for Truck Drivers

eBCN Quick Start Guide for Trucking Companies

eBCN Quick Start Guide for Trucking Companies

eBCN Quick Start Guide for Shippers & Forwarders

eBCN Quick Start Guide for Shippers & Forwarders

eRO Overview

OnePort’s electronic Release Order (eRO) service enables liners, consignees/ agents, forwarders, trucking companies/ agents, container terminals & outside depots to handle import release – including document handling, laden pickup and empty return – related to containers discharged at Hong Kong’s Kwai Tsing container terminals.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Life Cycle of an eRO

This video outlines the life cycle of an eRO in the system.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

ROCC Overview

ROCC service was designed as an add-on to electronic Release Order (eRO) service. This service enables consignees/ forwarders to make e-payments for settling miscellaneous charges (e.g. THC or demurrage charges) directly with liners on eRO platform in the process of requesting electronic release orders (eROs).

ROCC Registration Hotline: (852) 3669-1492

User Type

This video briefly introduces different user types defined in eRO system - forwarders, consignees, consignee agents, trucking companies and trucking agents.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Forwarder Information

This video outlines system functions for one of the user groups - forwarders.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Consignee Information

This video outlines system functions for one of the user groups - consignees.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Consignee Agent Information

This video outlines system functions for one of the user groups - consignee agents.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Trucking Company Information

This video outlines system functions for one of the user groups - trucking companies.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Trucking Agent Information

This video outlines system functions for one of the user groups - trucking agents.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

eRO Registration

This video briefly describes the registration procedure of eRO service.

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Question - How does a trucker collect DOs for consignees?

This video outlines how a trucker can collect DOs for consignees.

Related communication and form:
eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Quick Start Guide for Forwarders

This video outlines the 3-step quick start guide for forwarders.

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Quick Start Guide for Consignees

This video outlines the 3-step quick start guide for consignees.

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Quick Start Guide for Trucking Companies

This video outlines the 3-step quick start guide for trucking companies.

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Quick Start Guide for Consignee Agents

This video outlines the 3-step quick start guide for consignee agents.

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Quick Start Guide for Trucking Agents

This video outlines the 3-step quick start guide for trucking agents.

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

How Can a Consignee Authorise an Agent?

This video outlines how a consignee can authorize a consignee agent.

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

How Can a Trucker Directly Make a Tractor Assignment with Terminal?

This video outlines how a trucker can directly make a tractor assignment with the terminal.

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

eRO: Demo for Novice Consignees

This video demonstrates how a consignee can obtain an electronic release order (eRO) on the eRO system and forward to the trucking company/ other consignee.

00:03 Import shipment
00:34 Submit electronic letter of indemnity (eLOI)
01:57 Forward electronic Release Order (eRO) after receipt

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

eRO: Demo for Novice Forwarders on release without eLOI

This video demonstrates how a forwarder can obtain an electronic release order (eRO) on the eRO system and release, without eLOI, to the consignee.

00:03 Import shipment
00:33 Submit electronic letter of indemnity (eLOI)
01:45 Release without eLOI

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

eRO: Demo for Novice Forwarders on release with eLOI

This video demonstrates how a forwarder to obtain an eRO on the eRO system and release to the consignee upon receipt of eLOI.

00:03 Import shipment
00:25 Submit electronic letter of indemnity (eLOI)
01:33 Release with eLOI

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

eRO: App Demo for Novice Trucking Companies

This video demonstrates how a trucking company can assign an electronic Release Order (eRO) to a truck driver on mobile app HKiPort eGate or forward to another trucking company.

00:03 Login
00:12 Direct assignment of truck and driver
01:11 Forward to other trucking company

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

eRO: Demo for Novice Consignee Agents

This video demonstrates how a consignee agent can obtain an electronic release order (eRO) on behalf of the consignee customer on the eRO system and forward to the trucking company/ other consignee.

00:03 Select consignee account
00:11 Import shipment
00:36 Submit electronic letter of indemnity (eLOI)

01:47 Forward electronic Release Order (eRO) after receipt

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

eRO: Demo for Novice Trucking Companies

This video demonstrates how a trucking company can assign an electronic Release Order (eRO) to a truck driver or forward to another trucking company.

00:03 Direct assignment of truck and driver
00:35 Forward to other trucking company

eRO: Demo for Novice Trucking Agents

his video demonstrates how a trucking agent can assign an electronic Release Order (eRO) to a truck driver or forward to a trucking company.

00:03 Direct assignment of truck and driver
00:34 Forward to other trucking company

eRO Registration: reg.OnePort.com
eRO Registration Hotline: (852) 3669-1407

New Function of Mobile App HKiPort eGate: All QR Codes in One Place

Document Description

All QR Codes in One Place

Consignee: how to handle rejected/ cancelled eLOI

This video demonstrates how a consignee can handle a rejected/ cancelled electronic letter of indemnity (eLOI).

00:23 Consignee to Amend a Rejected eLOI
01:56 Consignee to Resubmit a Cancelled eLOI

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Consignee: how to amend eLOI

This video demonstrates how a consignee can amend an already-submitted electronic letter of indemnity (eLOI).

eRO Login: eRO.OnePort.com
eRO Registration Hotline: (852) 3669-1407

Consignee: how to search eLOI/ eRO

This video demonstrates how a consignee can search for the record of an electronic letter of indemnity (eLOI) or electronic release order (eRO) on the eRO system.

00:03 Consignee to Search for eLOI
00:47 Consignee to Search for eRO